Shipping & Returns
Shipping
All orders are processed within 3 business days unless otherwise notified and shipped via Australia Post with a flat-rate shipping cost of $10.00 AUD.
Delivery can take between 3-7 business days within Australia metro areas. Please allow for additional time for regional locations.
COVID Disclaimer:
Due to the current COVID-19 situation there may be a delay in delivery time. We know they are working very hard behind the scenes, so we hope you’ll understand. We apologise for any inconvenience caused.
Order Policy
Once your order has been dispatched, you will receive an email containing your tracking details.
We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.
Australia Post is a trusted service, therefore Evrgreen Candle Co will not refund or replace orders that have been scanned as delivered.
Refund Policy
Due to the handmade nature of our candles, we unfortunately cannot offer any returns or refunds. Read on for our policy on exchanging due to faulty or damaged items. If you have any questions or concerns, please email us at info@evrgreencandleco.com.au
Change of Mind
Unfortunately, we are not able to offer returns or exchanges for a change of mind. However, if there is an issue with your candle, please reach out via email.
Faulty or Damaged Items
In the instance that you receive an incorrect product, or the item is damaged or faulty, a replacement product will offered, at our discretion.
Keeping in mind the nature of natural soy wax, we do not issue refunds or exchanges on slight aesthetic imperfections of the wax. Changes in temperature during delivery is out of our control, but we promise it all looks the same after it’s been melted!
If you believe you have received an incorrect, damaged, or faulty product, please contact us with photographic proof for review. If approved for exchange, once the item has been received, please allow up to 3 business days for the exchange to be processed.
Evrgreen return address:
Returns at Evrgreen
166 Headland Road
NORTH CURL CURL NSW 2099